Last Updated: 17/03/2025
At Little Italy – Truly Authentic Ltd., we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (www.little-italy.co.uk) and services.
Who We Are
Little Italy (“we,” “us,” “our”) operates an online food ordering and delivery service in the UK. If you have any questions regarding this policy, you can contact us at:
📧 Email: admin@little-italy.co.uk
📍 Address: 74 Albert Road, Colne BB8 0AG
What Personal Data We Collect
When you use our website or services, we may collect the following personal data:
Identity Data: Name, surname, and title.
Contact Data: Email address, phone number, and delivery address.
Transaction Data: Order details, payment information (processed securely by third-party payment providers).
Technical Data: IP address, browser type, and usage data (collected via cookies).
Marketing Preferences: Your choices regarding promotional emails and offers.
We do not collect or store payment card details. All payments are securely processed by our third-party payment providers.
How We Use Your Data
We use your personal data for the following purposes:
To process and deliver your orders (including sending confirmation emails and delivery updates).
To manage payments and refunds.
To respond to inquiries, complaints, and support requests.
To improve our website and services, analyzing user behavior and preferences.
To send promotional offers and updates (only if you have given consent).
To comply with legal and regulatory obligations.
Legal Basis for Processing Your Data
Under UK data protection laws, we process your personal data based on the following legal grounds:
Contractual necessity – When processing your order and providing our services.
Legitimate interests – For customer service, fraud prevention, and service improvements.
Consent – When you subscribe to marketing communications. You can withdraw consent at any time.
Legal compliance – To meet regulatory and legal obligations.
How We Share Your Data
We do not sell or rent your personal data. However, we may share it with:
Delivery partners to complete your order.
Payment processors (e.g., Stripe, PayPal) to handle transactions securely.
IT and website service providers to maintain and improve our online services.
Legal authorities if required by law or to prevent fraud.
All third-party providers comply with UK and EU data protection laws.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
Order data is kept for up to 6 years for tax and business records.
Marketing data is kept until you withdraw consent.
Your Rights Under UK Law
Under the UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal data:
Right to access – Request a copy of the data we hold about you.
Right to rectification – Request correction of inaccurate data.
Right to erasure – Request deletion of your data, subject to legal requirements.
Right to restrict processing – Ask us to limit how we use your data.
Right to object – Opt out of direct marketing or data processing based on legitimate interests.
Right to data portability – Request a transfer of your data to another service.
To exercise these rights, email us at info@little-italy.co.uk. We may require proof of identity for security purposes.
Cookies & Tracking Technologies
Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences in your browser settings.
Data Security
We implement strict security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online system is 100% secure, so we recommend using strong passwords and keeping your login details confidential.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our services after changes means you accept the revised policy.
Contact Us
For any questions about this Privacy Policy or to exercise your rights, please contact us at:
📧 Email: admin@little-italy.co.uk
📍 Address: 74 Albert Road, Colne, BB8 0AG