At Little Italy, we take great pride in delivering fresh and high-quality Italian food. If you experience any issues with your order, please review our refund policy below.
Refund Eligibility
Since we deal with perishable goods, we only offer refunds under the following conditions:
You must notify us of any issue immediately upon delivery and no later than 1 hour after receiving your order.
You must provide clear photographic evidence of the issue (e.g., wrong item, missing item, damaged food).
Requests must be sent via email to info@little-italy.co.uk with your order details and proof of issue.
If your claim meets these conditions, we will process a refund to your original payment method.
Non-Refundable Items
We do not offer refunds in the following cases:
If you report an issue more than 1 hour after delivery.
If you simply change your mind or no longer want the order.
If the food has been consumed or is not in its original state.
For minor presentation differences that do not affect quality.
Gift Cards & Discounts
Gift cards are non-refundable and cannot be exchanged for cash.
Discounts and promotional offers cannot be refunded.
How Refunds Work
If your refund request is approved, we will process it as soon as possible. Refunds will be issued to the original payment method within a few business days.
Need Help?
For any refund-related questions, please contact us at admin@little-italy.co.uk.